At artinails.store, your satisfaction is our top priority. Due to the personal and hygienic nature of beauty products, we adhere to the following policy:
- Return Window: You may request a return or exchange within 7 days of receiving your order.
- Eligibility: All items must be unopened, unused, and in their original, factory-sealed packaging. For hygiene reasons, kits that have been opened or tested are strictly non-returnable.
- Refunds/Exchanges:
- Exchanges: If you received an incorrect design or size, we are happy to assist with an exchange, subject to stock availability.
- Refunds: Approved returns will be refunded via your original payment method (or as store credit), minus shipping costs, after our team inspects the returned items.
- Process: To initiate a return, please contact our support team with your order number and photos of the sealed packaging. Customers are responsible for return shipping costs unless the item is defective or incorrect.